This Privacy Policy explains how ClinicAI collects, uses, and protects information when you use our platform.
1. Information We Collect
We collect information you provide at registration (name, email, clinic name, specialty), account and billing details, clinic configuration, and content you enter such as patient records and appointments. We also collect technical data including IP address, browser type, and usage logs.
2. Patient Data
As a clinic user, you may store patient personal and health-related information in ClinicAI. You act as the data controller for patient data; we process it on your behalf to provide the service. You are responsible for lawful collection and appropriate consents.
3. How We Use Information
We use your information to operate and improve ClinicAI, authenticate users, process subscriptions, send service-related communications, provide support, and ensure security. We do not sell your personal information or patient data.
4. AI Features
When patients interact with the AI booking agent, conversation content is processed to answer questions and book appointments. AI processing is performed on secure servers; conversation data is not used to train public models without your consent.
5. Data Sharing
We share data only with trusted service providers who assist in hosting, email delivery, payment processing, and analytics — under contractual obligations to protect data. We may disclose information if required by law or to protect rights and safety.
6. Data Security
We implement industry-standard safeguards including encryption in transit, row-level security for multi-tenant isolation, and access controls. No method of transmission or storage is 100% secure; you should use strong passwords and protect your credentials.
7. Data Retention
We retain account data while your subscription is active and for a reasonable period afterward. You may request deletion of your account; some data may be retained where required for legal, tax, or security purposes.
8. Your Rights
Depending on your location, you may have rights to access, correct, delete, or export your personal data, and to object to certain processing. Contact us to exercise these rights.
9. Cookies and Analytics
We use essential cookies for authentication and session management. We may use analytics to understand product usage in aggregate form.
10. International Transfers
Your data may be processed in countries other than your own. We take steps to ensure appropriate safeguards for cross-border transfers.
11. Children's Privacy
ClinicAI is intended for healthcare professionals and is not directed at children under 13. Patient data about minors should only be entered in compliance with applicable law.
12. Changes to This Policy
We may update this policy periodically. We will notify you of material changes via email or in-app notice. The "last updated" date at the top reflects the most recent revision.
13. Contact Us
For privacy questions or requests, please contact us through the contact page on our website.